Privacy Policy
At UXDrive Ltd, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
Last Updated: December 1, 2024
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when using our services:
- Name and contact information (email, phone number)
- Company name and job title
- Communication preferences
- Project requirements and specifications
Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and location data
- Browser type and version
- Operating system information
- Pages visited and time spent on site
- Referring website information
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our cookie usage, please refer to our Cookie Policy.
How We Use Your Information
To provide and maintain our UX design services
To communicate with you about projects and services
To improve our website and service offerings
To comply with legal obligations
To send marketing communications (with your consent)
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract Performance: To provide services you've requested
- Legitimate Interest: To improve our services and website
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with applicable laws
Information Sharing and Disclosure
Secure Handling
We implement industry-standard security measures to protect your personal information.
Limited Sharing
We only share information with trusted third parties when necessary for service delivery.
Privacy Rights
You have comprehensive rights regarding your personal data under applicable laws.
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business:
Cloud Storage Services
Secure cloud providers for data storage and backup
Communication Platforms
Email and messaging services for client communication
Analytics Services
Website analytics and performance monitoring tools
Payment Processors
Secure payment processing for project billing
Design Tools
Collaborative design platforms for project work
Customer Support
Help desk and customer service platforms
Important: All third-party providers are contractually bound to protect your personal information and are only granted access to data necessary for their specific functions.
Data Security and Protection
Security Measures
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
Access Controls
Strict access controls ensure that only authorized personnel can access personal data, with multi-factor authentication required.
Regular Backups
Automated, encrypted backups are performed regularly to prevent data loss and ensure business continuity.
Monitoring and Logging
Continuous monitoring and logging of system access and data usage to detect and prevent unauthorized access.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Data Minimization Principle
We collect only the data necessary for providing our services and regularly review our data collection practices to ensure compliance with data minimization principles.
Your Privacy Rights
Right to Access
You have the right to request access to the personal data we hold about you, including copies of your data in a commonly used format.
Right to Rectification
You can request correction of inaccurate or incomplete personal data to ensure your information is up-to-date and correct.
Right to Erasure
You have the right to request deletion of your personal data under certain circumstances, known as the "right to be forgotten."
Right to Restrict Processing
You can request that we limit how we use your personal data while you verify or contest certain information.
Right to Data Portability
You can request a copy of your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes or based on legitimate interests.
How to Exercise Your Rights
Contact Information
To exercise any of these rights, please contact us using the following information:
Email: [email protected]
Phone: +44 20 7946 0185
Address: 125 Camden High Street, Camden, London NW1 0JH, United Kingdom
Response Timeline
We will respond to your request within:
- • 30 days for standard requests
- • 60 days for complex requests (we'll notify you)
- • 72 hours for urgent data protection matters
International Data Transfers
Cross-Border Transfers
As a UK-based company serving clients internationally, we may transfer your personal data across borders. When we do so, we ensure appropriate safeguards are in place.
Adequacy Decisions
We prioritize transfers to countries with adequate data protection frameworks recognized by the UK and EU.
Standard Contractual Clauses
We use EU Commission-approved Standard Contractual Clauses for transfers to countries without adequacy decisions.
Binding Corporate Rules
Where applicable, we implement binding corporate rules approved by data protection authorities.
Data Processing Locations
We process personal data primarily from our UK office, with additional processing locations as follows:
Primary Processing
UK (London) - Our main office
Cloud Storage
EU regions (Frankfurt, Dublin)
Communication Tools
Global (with SCCs in place)
Analytics Services
Various (US-based providers)
Your Rights
Regardless of where your data is processed, you maintain the same rights outlined in this privacy policy and can contact us with any concerns.
Cookies and Tracking Technologies
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Marketing Cookies
These cookies track your browsing habits to deliver advertisements that are relevant to your interests.
Managing Your Cookie Preferences
Cookie Control Options
Control cookies through your browser preferences
Accept or reject non-essential cookies on first visit
Request cookie removal or changes
Third-Party Cookies
Some cookies are set by third-party services that appear on our pages:
- • Google Analytics for website analytics
- • LinkedIn for social media integration
- • Email marketing platforms for newsletter signups
- • Chat widgets for customer support
Cookie Policy
For complete details about our use of cookies, including specific cookie names, purposes, and expiration dates, please read our comprehensive Cookie Policy.
Children's Privacy
Protecting Young Users
We are committed to protecting the privacy of children and ensuring compliance with child protection regulations.
Age Restrictions
- • Our services are not intended for children under 13 years of age
- • We do not knowingly collect personal information from children under 13
- •
For Parents and Guardians
- • If you believe your child has provided personal information to us, please contact us
- •
- • We recommend supervising your child's internet usage and online activities
Important Notice for Parents
If you are under 18, please get permission from your parent or guardian before providing any personal information to us. We encourage open communication between parents and children about online privacy and safety.
Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:
We will post the updated policy on this page
We will update the "Last Updated" date at the top of the policy
For significant changes, we will notify you via email
Your continued use of our services constitutes acceptance of the updated policy
Notification Methods
Email Notification
For material changes affecting your rights or data usage, we will send an email notification to the address associated with your account.
Active UsersWebsite Notice
A prominent notice will be displayed on our website for at least 30 days after any significant policy updates.
All VisitorsClient Communication
Our active clients will receive direct communication about changes that may affect their projects or data.
Clients OnlyStay Informed
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your personal information.
If you have questions about changes to this policy, please don't hesitate to contact us.
Contact Information
Get in Touch
Office Address
UXDrive Ltd
125 Camden High Street
Camden, London NW1 0JH
United Kingdom
Phone
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Data Protection Officer
For specific data protection inquiries or to exercise your privacy rights, you can contact our dedicated Data Protection Officer.
Regulatory Authorities
You also have the right to lodge a complaint with the relevant supervisory authority:
UK - ICO
Information Commissioner's Office
ico.org.uk
EU - Local DPA
Contact your local Data Protection Authority
edpb.europa.eu
Need more information about our privacy practices or have questions about your data?
Additional Legal Documents
For a complete understanding of your rights and our obligations, please review our related legal documents.
Terms of Service
Review the terms and conditions that govern your use of our website and services.
Read Terms →Cookie Policy
Learn more about our use of cookies and similar tracking technologies.
Read Cookie Policy →